AX to D365 Upgrade Frequently Asked Questions

Additional Resources

A: The simple answer is that anyone with a regulatory requirement to keep data on their own private system should go “on-premise or private cloud.”

The expense and reduced functionality for the on-premise solution as detailed by Microsoft often makes this a straightforward decision for companies without compliance issues.

Read more here.

A: Companies with data collection requirements such as point of sale (POS) or bar coding on the shop floor or in the warehouse, a cloud solution will most likely not work because of the data transmission lag.

This lag would be addressed with a hybrid solution that uses a combination of cloud and on-premise technology requiring hardware and software.

A: The differences are surprisingly significant as detailed by Microsoft here.

Of course, there is an incredible amount of detail behind these differences that vary in impact, based on your requirements.

The ideal scenario would be a “vanilla” implementation of AX 2012 R3, with no modifications, ISV’s or data integrations. However, in the real world, two surprising questions that need to be answered first are:
1) Should I upgrade to D365 or stabilize on AX R3?
2) Should I upgrade or do a re-implementation?

Simple charts that show the “available” upgrade paths based on AX version completely miss the complex questions that must be answered on a company-by-company basis.

A: Based on our own experience and verified by Microsoft upgrade support engineers, the top issues are:
1) Level of customization
2) ISV products required
3) Data integrations

A: Microsoft Dynamics D365 F and O requires a minimum purchase of a 20-user license.

However, the real “magic” number of users is 150.

The reasoning behind this magic number involves a long and detailed discussion that can have a dramatic impact on your upgrade project. If you have fewer than 150 users, we invite you to contact us for a more detailed answer to this question.

A: Much higher than you would expect based on any type of previous experience with ERP software upgrade projects. Dramatically higher in fact!

We’ve discussed the factors that go into that high cost in great detail, in our blog (here and here), webinar recording or podcast on the subject.

A: There are many factors involved in accurately quoting an AX to D365 upgrade project. The most critical is an analysis of your AX “objects.”

Objects are units of software code that fall into different categories such a custom reports or business logic customizations. It is critical to understand the number of objects and their individual complexity to get a true quote.

Our custom software tool and extensive experience allows us to arrive at a high level of quote accuracy and deliver these projects on time and on budget.

A: For a sophisticated mid-market client, we are seeing quotes ranging from six months to one year.

Our biggest caution on developing implementation plans that are go-live date sensitive is that there are multiple project steps that are not controlled by the partner and customer.

Relying on published estimates for time it takes to complete these tasks may result in significant project slippage.

A: Prices and pricing programs change regularly so make sure to check with a certified Microsoft partner for up-to-date pricing, but AX users that are current on their licensing receive a 40% discount on their first year of D365 licenses. This applies to the number of licensed AX users only.

A: If your project is for an implementation of more than 150 users, Microsoft provides a dedicated upgrade engineer to your project.

With fewer than 150 users you have access to the library of reference documents and resources available in lice cycle services (LCS).

A la carte support contracts are also available but expensive.

Navigating an upgrade project without an upgrade engineer or highly qualified partner can prove both problematic and expensive.

A: There are tools developed by various partners and individuals that help with specific tasks in the upgrade projects.

There are no tools to automate the entire upgrade process. Any claims to that effect should be investigated thoroughly.

The AX to D365 upgrade projects could viably be considered R and D experiments and in their infancy.

TurnOnDynamics offers expertise to guide you through every step of the process.

The first step is contacting us to schedule a review of your needs. From there, we’ll answer the detailed questions you may have and gather enough information to help you from quote to completion. Complete the contact form below or send an email to get started.

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